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Kava Immersive agents - new reports #13862

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307ee23
Kava Immersive agents - new reports
olampert Mar 22, 2026
7b66032
Immersive agents reports
olampert Mar 30, 2026
2cedad6
new reports
olampert Mar 30, 2026
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1 change: 1 addition & 0 deletions alpha/apps/kaltura/lib/reports/kDruidBase.php
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Original file line number Diff line number Diff line change
Expand Up @@ -85,6 +85,7 @@
const DRUID_TIME_FORMAT = 'timeFormat';
const DRUID_UNION = 'union';
const DRUID_PATTERN = 'pattern';
const DRUID_BY_ROW = 'byRow';

// druid response keywords
const DRUID_TIMESTAMP = 'timestamp';
Expand Down Expand Up @@ -375,7 +376,7 @@

if (self::$query_cache)
{
$cacheKey = 'druidQuery-' . md5($post);

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$response = self::$query_cache->get($cacheKey);
if ($response)
{
Expand Down
34 changes: 34 additions & 0 deletions alpha/apps/kaltura/lib/reports/kKavaBase.php
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Expand Up @@ -21,6 +21,7 @@ class kKavaBase extends kDruidBase
const DATASOURCE_MEETING_REALTIME = 'meeting-events-realtime';
const DATASOURCE_CNC_EVENTS = 'cnc-events';
const DATASOURCE_APPLICATION_EVENTS = 'application-events';
const DATASOURCE_IMMERSIVE_AGENTS_EVENTS = 'immersive-agents-events';

// dimensions
const DIMENSION_PARTNER_ID = 'partnerId';
Expand Down Expand Up @@ -91,6 +92,9 @@ class kKavaBase extends kDruidBase
const DIMENSION_COMPANY = 'company';
const DIMENSION_FLAVOR_ID = 'flavorId';
const DIMENSION_VIDEO_CODEC = 'videoCodec';
const DIMENSION_EVENT_MULTI_VAR1 = 'eventMultiVar1';
const DIMENSION_AGENT_ID = 'agentId';
const DIMENSION_GENIE_ID = 'genieId';

// metrics
const METRIC_COUNT = 'count';
Expand Down Expand Up @@ -197,6 +201,12 @@ class kKavaBase extends kDruidBase
const EVENT_TYPE_BUTTON_CLICKED = 'buttonClicked';
const EVENT_TYPE_QR_CODE_SCANNED = 'qrCodeScanned';

// event types - immersive agents events
const EVENT_TYPE_MESSAGE_RESPONSE = 'messageResponse';
const EVENT_TYPE_AVATAR_CALL_STARTED = 'callStarted';
const EVENT_TYPE_AVATAR_CALL_ENDED = 'callEnded';
const EVENT_TYPE_MESSAGE_FEEDBACK = 'messageFeedbackSent';

// view events
const VIEW_EVENT_INTERVAL = 10;
const VIEW_EVENT_PERIOD = 'PT10S';
Expand Down Expand Up @@ -344,6 +354,10 @@ class kKavaBase extends kDruidBase
const USER_TAB_NOT_FOCUSED_MIC_MUTED_FULL_SCREEN_OFF_CAMERA_ON_SOUND_OFF_ON_STAGE = 'TabNotFocusedMicMutedFullScreenOffCameraOnSoundOffOnStage';
const USER_TAB_NOT_FOCUSED_MIC_MUTED_FULL_SCREEN_OFF_CAMERA_ON_SOUND_OFF_OFF_STAGE = 'TabNotFocusedMicMutedFullScreenOffCameraOnSoundOffOffStage';

// immersive agents experience values
const CHAT_EXPERIENCE = 'Chat';
const CALL_EXPERIENCE = 'Call';

protected static $realtime_engagement = array(
self::USER_SOUND_ON_TAB_FOCUSED,
self::USER_SOUND_ON_TAB_FOCUSED_FULL_SCREEN,
Expand Down Expand Up @@ -607,6 +621,13 @@ class kKavaBase extends kDruidBase
self::EVENT_TYPE_VE_PARTICIPATED_POST_EVENT,
);

protected static $immersive_agents_events_types = array(
self::EVENT_TYPE_MESSAGE_RESPONSE,
self::EVENT_TYPE_AVATAR_CALL_STARTED,
self::EVENT_TYPE_AVATAR_CALL_ENDED,
self::EVENT_TYPE_MESSAGE_FEEDBACK
);

//general values
const VALUE_UNKNOWN = 'Unknown';
const VALUE_ZERO = '0';
Expand Down Expand Up @@ -881,6 +902,19 @@ class kKavaBase extends kDruidBase
self::DIMENSION_EVENT_VAR3 => 1,
self::DIMENSION_EVENT_VAR4 => 1,
self::DIMENSION_VIRTUAL_EVENT_ID => 1,
),
self::DATASOURCE_IMMERSIVE_AGENTS_EVENTS => array(
self::DIMENSION_EVENT_TYPE => 1,
self::DIMENSION_PARTNER_ID => 1,
self::DIMENSION_PARTNER_PARENT_ID => 1,
self::DIMENSION_CONTEXT_ID => 1,
self::DIMENSION_KUSER_ID => 1,
self::DIMENSION_GENIE_ID => 1,
self::DIMENSION_AGENT_ID => 1,
self::DIMENSION_EVENT_VAR1 => 1,
self::DIMENSION_EVENT_VAR2 => 1,
self::DIMENSION_EVENT_VAR3 => 1,
self::DIMENSION_EVENT_MULTI_VAR1 => 1,
)
);

Expand Down
59 changes: 59 additions & 0 deletions alpha/apps/kaltura/lib/reports/kKavaImmersiveAgentsReports.php
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@@ -0,0 +1,59 @@
<?php

class kKavaImmersiveAgentsReports extends kKavaReportsMgr
{
protected static $reports_def = array(

ReportType::IMMERSIVE_AGENTS_HIGHLIGHTS => array(
self::REPORT_METRICS => array(self::METRIC_UNIQUE_THREADS, self::EVENT_TYPE_MESSAGE_RESPONSE, self::METRIC_AVG_MESSAGES, self::METRIC_UNIQUE_USERS),
self::REPORT_GRAPH_METRICS => array(self::METRIC_UNIQUE_THREADS, self::EVENT_TYPE_MESSAGE_RESPONSE, self::METRIC_AVG_MESSAGES, self::METRIC_UNIQUE_USERS),
),

ReportType::IMMERSIVE_AGENTS_MESSAGES_OVERTIME => array(
self::REPORT_GRAPH_METRICS => array(self::EVENT_TYPE_MESSAGE_RESPONSE)
),

ReportType::IMMERSIVE_AGENTS_MESSAGE_FEEDBACK => array(
self::REPORT_DIMENSION_MAP => array(
'reactionType' => self::DIMENSION_EVENT_VAR2,
),
self::REPORT_METRICS => array(self::EVENT_TYPE_MESSAGE_FEEDBACK)
),

ReportType::IMMERSIVE_AGENTS_TOP_SOURCES => array(
self::REPORT_DIMENSION_MAP => array(
'source' => self::DIMENSION_EVENT_MULTI_VAR1,
'source_name' => self::DIMENSION_EVENT_MULTI_VAR1,
'source_type' => self::DIMENSION_EVENT_MULTI_VAR1,
),
self::REPORT_ENRICH_DEF => array(
self::REPORT_ENRICH_OUTPUT => array('source_name','source_type'),
self::REPORT_ENRICH_FUNC => 'kKavaReportsMgr::genericQueryEnrich',
self::REPORT_ENRICH_CONTEXT => array(
'peer' => 'entryPeer',
'columns' => array('NAME', 'MEDIA_TYPE'),
),
),
self::REPORT_METRICS => array(self::EVENT_TYPE_MESSAGE_RESPONSE, self::METRIC_UNIQUE_USERS)
),

ReportType::IMMERSIVE_AGENTS_AVATAR_SESSIONS => array(
self::REPORT_METRICS => array(self::EVENT_TYPE_AVATAR_CALL_STARTED, self::METRIC_AVATAR_CALL_DURATION, self::METRIC_AVATAR_AVG_CALL_DURATION),
)

);

public static function getReportDef($report_type, $input_filter, $response_options = null)
{
$report_def = isset(self::$reports_def[$report_type]) ? self::$reports_def[$report_type] : null;
if (is_null($report_def))
{
return null;
}

$report_def[self::REPORT_DATA_SOURCE] = self::DATASOURCE_IMMERSIVE_AGENTS_EVENTS;
self::initTransformTimeDimensions();

return $report_def;
}
}
71 changes: 64 additions & 7 deletions alpha/apps/kaltura/lib/reports/kKavaReportsMgr.class.php
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Expand Up @@ -28,6 +28,8 @@
const METRIC_SEGMENT_DOWNLOAD_TIME_SUM = 'segmentDownloadTimeSum';
const METRIC_MANIFEST_DOWNLOAD_TIME_SUM = 'manifestDownloadTimeSum';
const METRIC_VIEW_TIME_SUM = 'viewTimeSum';
const METRIC_UNIQUE_THREAD_IDS = 'uniqueThreadIds';
const METRIC_CALL_DURATION_SUM = 'callDurationSum';

@inbal-ben-david inbal-ben-david Mar 22, 2026

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i think there is already a use case where we need to return number of calls (maybe per agents)

@olampert olampert Mar 22, 2026

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this is the avatar call started event, no need to define another metric for this.


// druid calculated metrics
const METRIC_QUARTILE_PLAY_TIME = 'sum_time_viewed';
Expand Down Expand Up @@ -149,7 +151,11 @@
const METRIC_MEETING_CAMERA_ON_VIEW_TIME = 'meeting_camera_on_view_time';
const METRIC_TRANSCODING_ADDED_ENTRIES_DURATION_SEC = 'transcoding_added_entries_duration_sec';
const METRIC_TRANSCODING_ADDED_ENTRIES_DURATION = 'transcoding_added_entries_duration';

const METRIC_UNIQUE_THREADS = 'unique_threads';
const METRIC_AVG_MESSAGES = 'avg_messages';
const METRIC_AVATAR_CALL_MESSAGES = 'avatar_call_messages';
const METRIC_AVATAR_CALL_DURATION = 'avatar_call_duration';
const METRIC_AVATAR_AVG_CALL_DURATION = 'avatar_avg_call_duration';

// druid intermediate metrics
const METRIC_PLAYTHROUGH = 'play_through';
Expand All @@ -170,6 +176,7 @@
const METRIC_MEETING_VIEW_TIME_SEC = 'meeting_view_time_sec';
const METRIC_UNION_LIVE_MEETING_VIEW_TIME = 'union_live_meeting_view_time';
const METRIC_UNION_LIVE_MEETING_VOD_VIEW_TIME = 'union_live_meeting_vod_view_time';
const METRIC_AVATAR_CALL_DURATION_SEC = 'avatar_call_duration_sec';

// non druid metrics
const METRIC_BANDWIDTH_STORAGE_MB = 'combined_bandwidth_storage';
Expand Down Expand Up @@ -276,6 +283,7 @@
const KAVA_VE_REGISTRATION_CLASS = 'kKavaVeRegistrationReports';
const KAVA_EP_REPORTS_CLASS = 'kKavaEventPlatformReports';
const KAVA_CNC_REPORTS_CLASS = 'kKavaCnCReports';
const KAVA_IMMERSIVE_AGENTS_CLASS = 'kKavaImmersiveAgentsReports';

/// report settings
// report settings - common
Expand Down Expand Up @@ -496,6 +504,10 @@
self::EVENT_TYPE_BUTTON_CLICKED,
self::EVENT_TYPE_QR_CODE_SCANNED,
self::EVENT_TYPE_DOCUMENT_IMPRESSION,
self::EVENT_TYPE_MESSAGE_RESPONSE,
self::EVENT_TYPE_AVATAR_CALL_STARTED,
self::EVENT_TYPE_AVATAR_CALL_ENDED,
self::EVENT_TYPE_MESSAGE_FEEDBACK,
);

protected static $media_type_count_aggrs = array(
Expand Down Expand Up @@ -619,6 +631,7 @@
self::METRIC_UNIQUE_PRIVATE_MESSAGE_SENT_USERS => 'floor',
self::METRIC_UNIQUE_ATTENDEES => 'floor',
self::METRIC_VE_ATTENDED_UNIQUE_USERS => 'floor',
self::METRIC_UNIQUE_THREADS => 'floor',
);

protected static $transform_time_dimensions = null;
Expand Down Expand Up @@ -695,11 +708,14 @@
self::METRIC_PRIVATE_CHAT_PARTICIPATION => true,
self::METRIC_UNIQUE_ATTENDEES => true,
self::METRIC_VE_ATTENDED_UNIQUE_USERS => true,
self::METRIC_UNIQUE_THREADS => true,
self::METRIC_AVATAR_AVG_CALL_DURATION => true,
);

protected static $multi_value_dimensions = array(
self::DIMENSION_CATEGORIES,
self::DIMENSION_POSITION,
self::DIMENSION_EVENT_MULTI_VAR1,
);

protected static $dynamic_metrics = array(
Expand Down Expand Up @@ -820,6 +836,7 @@
5 => self::KAVA_VE_REGISTRATION_CLASS,
6 => self::KAVA_EP_REPORTS_CLASS,
7 => self::KAVA_CNC_REPORTS_CLASS,
8 => self::KAVA_IMMERSIVE_AGENTS_CLASS,
);

protected static $aggregations_def = array();
Expand Down Expand Up @@ -1530,10 +1547,17 @@
self::getNotFilter(self::getInFilter(self::DIMENSION_SOURCE_TYPE, array('Recorded Live Stream'))))),
self::getLongSumAggregator(self::METRIC_TRANSCODING_ADDED_ENTRIES_DURATION_SEC, self::METRIC_DURATION_SEC));

self::$metrics_def[self::METRIC_TRANSCODING_ADDED_ENTRIES_DURATION] = array(

@inbal-ben-david inbal-ben-david Mar 22, 2026

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why this was needed to be moved?

@olampert olampert Mar 22, 2026

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I moved it to the list of metrics, it was in the aggregations definitions list.

self::DRUID_AGGR => array(self::METRIC_TRANSCODING_ADDED_ENTRIES_DURATION_SEC),
self::DRUID_POST_AGGR => self::getConstantRatioPostAggr(
self::METRIC_TRANSCODING_ADDED_ENTRIES_DURATION, self::METRIC_TRANSCODING_ADDED_ENTRIES_DURATION_SEC, '60'));
self::$aggregations_def[self::METRIC_UNIQUE_THREADS] = self::getFilteredAggregator(
self::getInFilter(self::DIMENSION_EVENT_TYPE, self::$immersive_agents_events_types),
self::getHyperUniqueAggregator(self::METRIC_UNIQUE_THREADS, self::METRIC_UNIQUE_THREAD_IDS));

self::$aggregations_def[self::METRIC_AVATAR_CALL_MESSAGES] = self::getFilteredAggregator(
self::getSelectorFilter(self::DIMENSION_EVENT_VAR2, self::CALL_EXPERIENCE),
self::getLongSumAggregator(self::EVENT_TYPE_MESSAGE_RESPONSE, self::METRIC_COUNT));

self::$aggregations_def[self::METRIC_AVATAR_CALL_DURATION_SEC] = self::getFilteredAggregator(
self::getSelectorFilter(self::DIMENSION_EVENT_TYPE, self::EVENT_TYPE_AVATAR_CALL_ENDED),
self::getLongSumAggregator(self::METRIC_AVATAR_CALL_DURATION_SEC, self::METRIC_CALL_DURATION_SUM));

// Note: metrics that have post aggregations are defined below, any metric that
// is not explicitly set on $metrics_def is assumed to be a simple aggregation
Expand Down Expand Up @@ -2047,6 +2071,30 @@
self::getHyperUniqueCardinalityPostAggregator(self::METRIC_UNIQUE_PRIVATE_MESSAGE_SENT_USERS, self::METRIC_UNIQUE_PRIVATE_MESSAGE_SENT_USERS),
self::getHyperUniqueCardinalityPostAggregator(self::METRIC_UNIQUE_LOGGED_IN_USERS, self::METRIC_UNIQUE_LOGGED_IN_USERS))));

self::$metrics_def[self::METRIC_TRANSCODING_ADDED_ENTRIES_DURATION] = array(
self::DRUID_AGGR => array(self::METRIC_TRANSCODING_ADDED_ENTRIES_DURATION_SEC),
self::DRUID_POST_AGGR => self::getConstantRatioPostAggr(
self::METRIC_TRANSCODING_ADDED_ENTRIES_DURATION, self::METRIC_TRANSCODING_ADDED_ENTRIES_DURATION_SEC, '60'));

self::$metrics_def[self::METRIC_AVG_MESSAGES] = array(
self::DRUID_AGGR => array(self::EVENT_TYPE_MESSAGE_RESPONSE, self::METRIC_UNIQUE_THREADS),
self::DRUID_POST_AGGR => self::getArithmeticPostAggregator(
self::METRIC_AVG_MESSAGES, "/", array(

@inbal-ben-david inbal-ben-david Mar 22, 2026

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can there be 0 division?

@olampert olampert Mar 22, 2026

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Druid does not throw an error in such case

self::getFieldAccessPostAggregator(self::EVENT_TYPE_MESSAGE_RESPONSE),
self::getHyperUniqueCardinalityPostAggregator(self::METRIC_UNIQUE_THREADS, self::METRIC_UNIQUE_THREADS))));

self::$metrics_def[self::METRIC_AVATAR_CALL_DURATION] = array(
self::DRUID_AGGR => array(self::METRIC_AVATAR_CALL_DURATION_SEC),
self::DRUID_POST_AGGR => self::getConstantRatioPostAggr(
self::METRIC_AVATAR_CALL_DURATION, self::METRIC_AVATAR_CALL_DURATION_SEC, '60'));

self::$metrics_def[self::METRIC_AVATAR_AVG_CALL_DURATION] = array(
self::DRUID_AGGR => array(self::METRIC_AVATAR_CALL_DURATION_SEC, self::EVENT_TYPE_AVATAR_CALL_ENDED),
self::DRUID_POST_AGGR => self::getArithmeticPostAggregator(
self::METRIC_AVATAR_AVG_CALL_DURATION, '/', array(
self::getConstantRatioPostAggr('subCallDuration', self::METRIC_AVATAR_CALL_DURATION_SEC, '60'),
self::getFieldAccessPostAggregator(self::EVENT_TYPE_AVATAR_CALL_ENDED))));

self::$headers_to_metrics = array_flip(self::$metrics_to_headers);

self::$combined_metrics = array(
Expand Down Expand Up @@ -3006,6 +3054,8 @@
'companies' => array(self::DRUID_DIMENSION => self::DIMENSION_COMPANY),
'event_session_context_ids' => array(self::DRUID_DIMENSION => self::DIMENSION_EVENT_SESSION_CONTEXT_ID),
'video_codec' => array(self::DRUID_DIMENSION => self::DIMENSION_VIDEO_CODEC),
'agent_ids' => array(self::DRUID_DIMENSION => self::DIMENSION_AGENT_ID),
'genie_ids' => array(self::DRUID_DIMENSION => self::DIMENSION_GENIE_ID),
);

foreach ($field_dim_map as $field => $field_filter_def)
Expand Down Expand Up @@ -3453,10 +3503,17 @@
{
$report_def = self::getBaseReportDef($data_source, $partner_id, $intervals, array(), $filter, self::DRUID_GRANULARITY_ALL, $filter_metrics);
$report_def[self::DRUID_QUERY_TYPE] = self::DRUID_TIMESERIES;
$report_def[self::DRUID_AGGR][] = array(
$cardinality_aggr = array(
self::DRUID_TYPE => self::DRUID_CARDINALITY,
self::DRUID_NAME => self::METRIC_CARDINALITY,
self::DRUID_FIELDS => is_array($dimension) ? $dimension : array($dimension));
self::DRUID_FIELDS => is_array($dimension) ? $dimension : array($dimension)
);
if (in_array($dimension, self::$multi_value_dimensions))
{
$cardinality_aggr[self::DRUID_BY_ROW] = false;
}
$report_def[self::DRUID_AGGR][] = $cardinality_aggr;

return $report_def;
}

Expand Down Expand Up @@ -5767,7 +5824,7 @@

protected static function getTotalTableCount($partner_id, $report_def, reportsInputFilter $input_filter, $intervals, $druid_filter, $dimension, $object_ids, $response_options)
{
$cache_key = 'reportCount-' . md5("$partner_id|".serialize($report_def)."|$object_ids|".serialize($input_filter));

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$cache = kCacheManager::getSingleLayerCache(kCacheManager::CACHE_TYPE_REPORTS_COUNT);
if ($cache)
Expand Down
2 changes: 2 additions & 0 deletions alpha/apps/kaltura/lib/reports/myReportsMgr.class.php
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Expand Up @@ -668,7 +668,7 @@
private static function createCacheKey ( $partner_id , $report_type , reportsInputFilter $input_filter , $object_ids )
{
if ( strlen( $partner_id ) > 40 )
$partner_id_str = md5($partner_id);

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Use strong, current encryption algorithms like AES-256. Avoid deprecated algorithms like DES, 3DES, RC4, and MD5. Use well-established cryptographic libraries and keep them updated.
else
$partner_id_str = $partner_id;

Expand Down Expand Up @@ -1569,6 +1569,8 @@
public $companies;
public $event_session_context_ids;
public $video_codec;
public $agent_ids;
public $genie_ids;

public function getFilterBy() {
return "";
Expand Down
6 changes: 6 additions & 0 deletions alpha/lib/enums/ReportType.php
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Expand Up @@ -234,4 +234,10 @@ interface ReportType extends BaseEnum
const EP_LATEST_DOWNLOADED_ATTACHMENTS = 60019;

const CNC_PARTICIPATION = 70001;

const IMMERSIVE_AGENTS_HIGHLIGHTS = 80001;
const IMMERSIVE_AGENTS_MESSAGES_OVERTIME = 80002;
const IMMERSIVE_AGENTS_MESSAGE_FEEDBACK = 80003;
const IMMERSIVE_AGENTS_TOP_SOURCES = 80004;
const IMMERSIVE_AGENTS_AVATAR_SESSIONS = 80005;
}
14 changes: 14 additions & 0 deletions api_v3/lib/types/report/KalturaReportInputFilter.php
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Expand Up @@ -335,6 +335,18 @@ class KalturaReportInputFilter extends KalturaReportInputBaseFilter
*/
public $videoCodecIn;

/**
* filter by agent id
* @var string
*/
public $agentIdIn;

/**
* filter by Genie id
* @var string
*/
public $genieIdIn;

private static $map_between_objects = array
(
'keywords',
Expand Down Expand Up @@ -386,6 +398,8 @@ class KalturaReportInputFilter extends KalturaReportInputBaseFilter
'companyIn' => 'companies',
'eventSessionContextIdIn' => 'event_session_context_ids',
'videoCodecIn' => 'video_codec',
'agentIdIn' => 'agent_ids',
'genieIdIn' => 'genie_ids',
);

protected function getMapBetweenObjects()
Expand Down
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