[BUG] - Audeze Maxwell USB-C Dongle randomly disconnects only on Atlas OS

[Reptaiin]

Before continuing...

• I agree to follow Atlas' Code of Conduct
• I have searched our issue tracker to verify that the issue hasn't been reported already
• I have searched the Atlas documentation beforehand for a solution
• I am on the latest version of Atlas, and didn't do an unsupported upgrade

Description

I am seeing random USB audio disconnects with my Audeze Maxwell on Atlas. The dongle disappears from Device Manager entirely and reconnects after a few seconds, causing complete audio loss. The issue reproduces only on Atlas; stock Windows and ReviOS do not show it.

I narrowed this down further:

• The issue reproduces only on Atlas; stock Windows and ReviOS do not show it.

• USB selective suspend and USB hub power-management changes did not help.

• The Maxwell USB-C dongle is connected through a USBHUB3 root hub on the AMD USB controller.

• The device is enumerated as:

USB\VID_3329&PID_4B18

USB\VID_3329&PID_4B18&MI_01

USB\VID_3329&PID_4B18&MI_04

• Event Viewer shows Microsoft-Windows-Kernel-PnP Event ID 219 with \Driver\WUDFRd and Status: 0xC0000365 for the Maxwell HID interface.

The system log did not show a clean, consistent USBHUB3 error at the moment of drop, so the failure may be happening below the normal audio-service layer.

AudioEndpointBuilder, Audiosrv, and PlugPlay are running normally.

If needed, I can provide the exact timestamped event-log output and a screenshot of Device Manager while the device is present.

Steps to reproduce

1. Run Atlas Playbook on a fresh Windows 11 25H2 system.
2. Connect an Audeze Maxwell USB-C dongle directly to the motherboard’s rear USB port.
3. Use the headset normally, including 24-bit/96 kHz output and Dolby Atmos.
4. Wait for an intermittent drop or reproduce heavy USB activity.
5. Observe that the dongle disappears from Device Manager entirely and audio drops out for several seconds before the device re-enumerates.

Expected behavior

The Audeze Maxwell USB-C dongle should remain connected and usable on Atlas the same way it does on stock Windows and ReviOS, without random device disappearance or multi-second audio loss.

Actual behavior

The Audeze Maxwell dongle periodically disappears from Device Manager completely on Atlas, causing audio to drop out for several seconds before the device re-enumerates. This does not happen on stock Windows or ReviOS.

Atlas Version

Atlas v0.5.0 for Windows 11 25H2

Desktop information

Processor: AMD Ryzen 9 5950X 16-Core Processor
Motherboard: ASUS ROG Crosshair VIII Dark Hero
Chipset: AMD X570
RAM: 32 GB DDR4-3800 (4 x 8 GB G.Skill F4-3800C14-8GTZN)
GPU: ASUS ROG STRIX RTX 3090 OC WHITE / NVIDIA GeForce RTX 3090
GPU driver: 32.0.16.1088 (GeForce 610.88)
Storage: WDS200T1X0E-00AFY0 (WD_BLACK SN850 NVMe SSD)
OS: Windows 11 Professional x64 Build 26200.8973 25H2
Atlas: latest CI release, Commit 8a23d62
Audio device: Audeze Maxwell, via USB-C dongle

Additional content

No response

[TheyCreeper]

Yeah so we don't touch drivers for this or anything related to this. How did you test stock Windows and ReviOS?

[Reptaiin]

I was using stock windows for a day without sound issues, then applied ReviOS and used it for a week without any sound issues. Unfortunately I did not run any specific test regarding the audio, I did however play games (mainly Battlefield 6 and VRChat) without issue.